Who's taking care of welfare?

Have you ever called a customer service 1-800 number and gotten someone who kept putting you on hold, had to often call his/her supervisor to fix something, and didn’t seem capable of handling your dilemma? Well Rahil Momin writes a well detailed, informative blog regarding the food stamp situation in Texas today, and I have to say it’s seems parallel to the incapable customer service representative issue I stated earlier. The Texas Government hired around 250-500 people to help get the 42,000 families still waiting for assistance with food stamps. These new employees barely went through a 2-week training period (a lot less than normal required for this position) and seem clueless on the job site. This doesn’t help productivity a bit, and these families waiting on assistance continue waiting, some might start feeling irritated and impatient; however there isn’t much that can be done to help. Inexperienced workers can’t handle these families’ issues by themselves, so hiring a bunch of new employees does not solve this case. Mr. Momin does a great job explaining this matter and his opinion on this topic. He believes in quality over quantity, it’s not the amount of the workers that will help these families; it’s the experienced and more capable workers that are able to do this. I definitely agree with Corey Maclagan (Statesman writer who wrote the article that Rahil’s commentary was on) and Rahil’s views. I understand the government is looking for bigger and better ways to solve this countries problems, but they should finish the project in their own backyard before beginning new ones elsewhere.